The Stories Behind Our Clothes focuses on a Gibson’s customer who has shared the story behind the item they are getting cleaned. When Steven G. had an important job interview, he got in touch with our team to ensure he looked his best. Read his touching story below.
How Long Have You Been A Customer: 6 Years
What Location Do You Go To? Bloor/The Kingsway
What did you need to get cleaned at Gibson’s?
I’ve been using Gibson’s dry cleaning service for 6 years. This time I dropped off a suit and was in a bit of a rush to have it cleaned. I spoke with Michelle a customer service manager about the quick turnaround time and she directed me to Rui, the Vice President to see what Gibson’s could do. I was impressed with Michelle’s attentiveness to my needs and Rui’s general care and concern.
Why did you need to get the suit cleaned?
I let Rui know I had lost my job due to the COVID-19 pandemic and needed the suit for an important job interview. When I mentioned I was out of work, Rui told me my dry cleaning would be on the house and free of charge. He went the extra mile in helping me out in a time of need. I’ve never had a dry cleaner treat me with such compassion.
What happened next?
A few days later I received a callback for a final interview and went back to Gibson’s to get my suit recleaned. When I went to pick it up, I was surprised yet again – Michelle said it was on the house. I was floored by this level of service.
What did the suit represent?
Having a freshly pressed suit is important for your personal image. First impressions matter and having a clean suit shows that you are a true professional. My sharp appearance helped to make a lasting impression on my future employer and I was offered the position.
Anything else you would like to add?
I would personally like to thank Rui and the Gibson’s team for helping me through the interview process. I choose Gibson’s because they always take care of me and provide exceptional service. In times of need, they’re there for their customers and willing to go the extra mile. I will always refer Gibsons to my family members, friends, and colleagues for their dry-cleaning needs because they look to build long-term relationships with their clients based on trust, honesty, and integrity. Thank you again Gibsons for this exceptional client experience, you are a leader in our community. You will see me again soon for all my future dry-cleaning needs.
Steven made a lasting impression on our team too – he brought us coffee and donuts as a thank you! Steven, thank you for these incredibly kind words – we’re grateful to have such kind and thoughtful customers!
Do you know someone who has an inspirational, unique, or funny story about a piece of clothing? Share it with us at firstname.lastname@example.org.