GENERAL TERMS

Gibson’s Cleaners can refuse the cleaning of any garment. We do not guarantee stain removal. There are many factors that determine the success of stain removal including colour, age, material, and structure of the garment, in addition to the type of stain, the stain’s age, and/or if it has been pre-treated or washed.

Any pricing provided by Gibson’s Cleaners over the phone, by text, or by email is an estimate only. Final price quotes cannot be given until the item is seen and assessed. We reserve the right to retain your goods until payment is received in full.

RECLEAN POLICY

All requests for recleaning must be initiated within 14 days of the date of pick-up at the counter or delivery.

Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Gibson’s Cleaners is not responsible for damage associated or caused by the improper storage of items.

To initiate a recleaning request, please contact our customer service team at customerservice@gibsonscleaners.com, call us at 416 239 2301, or visit one of our locations.

All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.

GIBSON’S CLEANERS DAMAGES POLICY

If you believe an item to be damaged, you must report it within 14 days of the date of pick-up at the counter or delivery. Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Gibson’s Cleaners is not responsible for damage associated or caused by the improper storage of items.

Gibson’s Cleaners liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning the garment regardless of brand or condition. Gibson’s Cleaners follows the International Fabricare Institute (I.F.I.) industry guidelines for fair compensation and reserves the right to use the Dry Cleaning and Laundry Institute’s Textile lab in specific cases.

Gibson’s Cleaners accepts no liability for damage due to normal cleaning of items without care labels or instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided.

Gibson’s Cleaners will not be held responsible for inherent weaknesses or defects in materials of any garment from either the manufacturer or from general wear, which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing, including insect damage.

The dry-cleaning process has unavoidable mechanical action that can exacerbate areas that are predisposed to weakness.

Colourfastness, age, condition of the garment may not be determinable prior to processing and Gibson’s Cleaners will not be liable for damage that results from these defects/conditions

To initiate a recleaning request, please contact our customer service team at customerservice@gibsonscleaners.com, call us at 416 239 2301, or visit one of our locations.

All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.

MISSING ITEMS

If you believe any of your items to be missing, you are responsible for reporting the issue within 14 days of the order being collected at the counter or delivery.

To create a missing item claim, you must provide a specific description of the item including brand, colour, and the size of garment. It is your responsibility as a client to identify the items you provide us.

Gibson’s Cleaners requires 10 business days to investigate missing items claims. Our liability with respect to any lost garment shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

ALTERATIONS

Gibson’s Cleaners employs an on-site seamstress at its Kingsway location and highly recommends that items be pinned by a professional.

Pinning completed by the client is done at the client’s own risk and Gibson’s Cleaners will not offer redo services on these items for adjustments or be held responsible for any alterations that are irreversible.

DONATION

If garments are not collected from one of Gibson’s Cleaners locations within 120 days, Gibson’s Cleaners considers the items abandoned and reserves the right to dispose of them by way of a donation partner or other party.

All efforts to reunite the garments with the owner will be made prior to disposal.

PERSONAL/LOOSE ITEMS

Gibson’s Cleaners will not be responsible for loss of damage to any personal or non-cleanable items left in the clothing or garment bags such as money, jewelry, or other personal items. Please check all garments prior to cleaning.

If we find ay valuables, we will make every effort to return them to you, but cannot be held liable for loss of any such items.

If a belt pull tie or drawstring (or similar pieces) is lost or damaged and not returned with an order, Gibson’s Cleaners will only be responsible for the value of the missing piece, not the value of the garment it belongs to.

DELIVERY

Gibson’s Cleaners will not be held responsible for the safety or location of items after delivery.

To provide evidence of delivery we use a POS that enables orders to be scanned at time of drop off in combination with geo-fencing.

Customers who provide a cell phone number will receive a delivery notification when the order is delivered.

By choosing Gibson’s Cleaners you entrust your garments and household items to a service committed to maintaining the highest standards of quality and client satisfaction. We appreciate your understanding and cooperation with our terms and conditions. If you have any further questions, please feel free to reach out to our client service team at customerservice@gibsonscleaners.com